• GaggleAMP 
• Customer Success Manager 
• I help our customers create and manage successful employee advocacy programs

How big is it?

Customer Success team is 5 people. 3 customer success managers, 1 Customer Implementation Manager, 1 Director of CS.

Where are your teammates located?

Wisconsin, Massachusetts, Florida, Pennsylvania.

What does your team do? What are you responsible for?

Provide our customers training and help they need to run successful employee advocacy programs within their organization. We focus heavily on enabling our customers’ employees on social media.

Consistent communication. We have team calls to start and end the week to talk through any pressing issues or objectives, goals/wins, and see if any teammates need help with any projects.

The weekly calls help but also encouraging team to ask questions and talk through problems as they come up.

We’re all so used to being always on with our phones lighting up with synchronous communication like email and slack messages - there’s definitely a need to unplug from the rapid notifications that zap our flow, so encouraging people to be more comfortable with asynchronous comms and setting their own personal guardrails to be more decisive with requests and feedback.

We’ve done some virtual meetups but hopefully get back to some in-person meetups with covid risks decreasing.

Slack and Zoom are definitely two of the biggest for community and communication.

#1 resource is reading. Be a learning machine and read as much as you can! I’m part of some great groups like DGMG, Gain Grow Retain, RevGenius, Customer Success Leadership Network.